BP99 believes gaming should be an enjoyable form of entertainment, not a burden. We provide a range of self-exclusion tools and support resources to ensure every Malaysian member plays within safe and healthy limits.
BP99's philosophy on ensuring every member plays wisely and safely.
Responsible gambling means enjoying betting as a form of controlled entertainment — not as a way to relieve stress, make quick money, or escape everyday problems. At BP99, we understand that most of our Malaysian members play for fun — much like watching an EPL match or Liga Super Malaysia on a relaxed weekend.
At the same time, BP99 recognises that a small number of individuals may struggle to keep their gambling habits in check. That is why we invest seriously in a comprehensive responsible gambling programme — not merely to satisfy regulatory requirements, but because we genuinely care about the wellbeing of every one of our members.
Responsible gambling at BP99 means always playing with money you can afford to lose, setting time and financial limits before you play, never chasing losses, and understanding that all casino games carry a house edge — meaning long-term losses are a very real possibility.
Treat every ringgit you wager as the cost of entertainment — just like buying a movie ticket or dining out at a restaurant. If you win, consider it a welcome bonus.
Before logging in to BP99, decide how much time and how much MYR you are comfortable spending. Stick to those limits whether you are on a winning streak or experiencing consecutive losses.
Chasing losses is one of the most dangerous signs of problem gambling. If you have reached your loss limit, stop playing and try again another time.
Avoid playing when you are feeling stressed, sad, angry, or under the influence of alcohol. An unstable emotional state can lead to poor gambling decisions.
BP99 provides six self-exclusion tools that can be activated in your account at any time, at no cost and with no questions asked.
Set a maximum deposit limit for a daily, weekly, or monthly period. Once the limit is set, the BP99 system will automatically block any deposit that exceeds that amount.
Active within 15 minutesLimit the amount you can lose in a day, a week, or a month. Once your loss limit is reached, BP99 will prevent you from placing further bets until the limit period resets.
Automatic ProtectionSet a daily session time limit. BP99 will send you a warning when you are approaching your time limit and will automatically log you out once it is reached, helping to prevent excessive play.
Session reminders availableSet a maximum stake amount for any single bet placed on any game within the BP99 Platform. This helps prevent impulsive high-value betting decisions during play.
For all gamesTake a break from the BP99 Platform for 24 hours, 48 hours, 7 days, 30 days, or any other duration of your choosing. During the break period, you will not be able to log in or place any bets.
Takes effect immediatelyThe option to completely exclude yourself from the BP99 Platform for a minimum period of 6 months up to permanent exclusion. During self-exclusion, your account will be blocked and all promotional communications will be stopped.
Permanent option availableTo activate any of the self-exclusion tools above, log in to your BP99 account or contact our support team:
Log In & Activate LimitLearn to recognise the early warning signs. The sooner they are identified, the easier it is to get help. Go through this checklist honestly with yourself.
Answer the questions below honestly. If you answer "Yes" to three or more questions, we encourage you to reach out to BP99 support or seek professional help.
If you answered YES to 3 or more questions, please contact us at support@bp99.click or activate your self-control tools now.
Four simple steps to activate protection or get support from the BP99 Responsible Gaming team.
Log in to your BP99 account using your registered username and password. Navigate to "Account Settings" in your profile menu.
In your account settings, look for the "Responsible Gaming" or "Self-Exclusion" section. All control tools are available there in one easy-to-use dashboard.
Choose the type of limit you want – deposit, loss, play time, or wagering. Enter the amount and duration, then confirm your selection.
All limits set will take effect within 15 minutes. Limits can be decreased at any time, but increasing a limit requires a 48-hour review period for your protection.
The BP99 Responsible Gambling Support Team is ready to assist you via Live Chat, available 24 hours a day, 7 days a week. Every one of our support agents has undergone specialist training to handle problem gambling issues with sensitivity and without judgement.
Send your concerns confidentially to support@bp99.click with the subject line "Responsible Gambling". All communications are handled with strict confidentiality and will be responded to within 24 working hours by our dedicated team.
BP99 is more than just another online casino platform. We are a platform built on the foundations of trust, transparency, and social responsibility. Since day one, BP99 has made responsible gambling a core part of our operations — not an afterthought or an optional feature.
In Malaysia, online gambling is an activity enjoyed by many as a form of entertainment — much like watching the EPL, following Liga Super Malaysia, playing badminton, or enjoying e-sports with friends. However, BP99 recognises that every coin has two sides. For a small number of individuals, gambling can become an addiction that seriously damages their lives, families, and futures.
That is why BP99 invests wholeheartedly in a comprehensive responsible gambling programme. We do not merely comply with minimum regulations — we go beyond industry standards because we believe that member trust is BP99's most valuable asset.
BP99 strictly enforces an 18-year minimum age policy. All prospective members are required to complete an age verification process (KYC) upon registration. Valid proof of identity such as a Malaysian Identity Card (MyKad) or passport is required to verify the applicant's age.
Should BP99 discover any account being used by an individual under the age of 18, that account will be suspended immediately, all transactions will be reviewed, and appropriate legal action will be taken. BP99 also urges parents and guardians to ensure their children do not have access to any BP99 account or financial information that could be used to register a new account.
BP99 uses a sophisticated behavioural monitoring system to identify playing patterns that show signs of problem gambling. The system actively tracks several key indicators, including sudden spikes in deposit amounts, repeated loss-chasing patterns, excessively long play sessions without breaks, and wagers significantly above that member's usual average.
When the system detects a concerning pattern, BP99's Responsible Gambling team will proactively reach out to the member concerned via email or in-account notification. We will share what we have observed and offer appropriate support and control tools — all without judgement and in a respectful manner.
BP99 supports a wide range of secure local Malaysian payment methods, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u and CIMB Clicks. All financial transactions are protected by 256-bit SSL encryption. In the context of responsible gambling, using deposit limits is the most effective way to ensure you do not spend more than you can afford.
BP99 recommends that every member set a monthly deposit limit of no more than 5% of their net monthly income for casino entertainment. This ensures gambling remains a leisure activity that does not impact your personal or family finances.
Those closest to you are often the first to notice signs of problem gambling. If you are concerned about someone you care about, BP99 encourages you to start an open, compassionate, and non-judgmental conversation. Ask sincerely, listen without judgement, and help them find the support they need.
You can also contact BP99 directly at support@bp99.click if you are concerned about someone's gambling activity on the BP99 Platform. Our team will take appropriate action in accordance with our data protection and responsible gambling policies.
If you or someone you know needs help with a gambling problem, contact us now.
Activate Self-Control ToolsSupport@bp99.click
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BP99 is committed to ensuring every Malaysian member enjoys a safe, responsible, and enjoyable online casino experience. Register today and use our self-control tools to play with peace of mind.
18+ only • Free self-exclusion tools • 24/7 support • Responsible gambling